BrakesDoc Privacy Policy

Effective Date: 02/06/2022

At BrakesDoc, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website or services.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number.
Vehicle Information: Vehicle make, model, and other details relevant to the services we provide.
Payment Information: Card details and billing information for service payments.
Usage Data: Information on how you interact with our website, including IP addresses, browser types, and device details.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To process and manage bookings for our services.
To communicate with you regarding your appointment or service.
To send you promotional offers or updates if you have opted in.
To improve our website functionality and services through analytics.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

Consent: When you provide your information for communication or marketing purposes.
Contractual Necessity: To fulfill our obligations in providing automotive services to you.
Legitimate Interest: For operational and business purposes such as improving our services, ensuring security, and fraud prevention.

4. Sharing Your Information

We may share your personal data with:

Service Providers: For payment processing, email communication, or data analytics.
Legal Authorities: If required to comply with legal obligations or protect our rights.
Third Parties: With your consent for marketing or partnerships.

We do not sell or rent your personal data to any third party.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

6. Your Data Protection Rights

Under data protection laws, you have the following rights:

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct any inaccurate or incomplete information.
Erasure: Request that we delete your personal data, subject to certain conditions.
Restriction: Request we limit the processing of your data under certain circumstances.
Objection: Object to the processing of your data for specific reasons, including direct marketing.
Data Portability: Request a copy of your data in a structured format that you can transfer to another service provider.

To exercise any of these rights, please contact us at info@brakesdoc.uk.

7. Security of Your Information

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data from our website visitors. This helps us analyze website traffic, customize content, and enhance your experience.

You can manage cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be notified via email or website notifications.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: info@brakesdoc.uk
Phone: 075 429 25 825 / 01217 260 258